Terms of Service

1. What Kivolla is

Kivolla is software that reads the data of your Amazon seller account, with the permissions you grant on Amazon's sign-in page, and the files you upload. It finds problems and opportunities, explains them, and drafts tasks, claims and messages for you to review.

Kivolla does not change anything on Amazon. It does not edit listings, prices, ads, shipments or settings, and it does not contact your buyers. You decide what to do and you make every change and every filing yourself.

Kivolla is not affiliated with, endorsed by or sponsored by Amazon. Amazon and Seller Central are trademarks of Amazon.com, Inc. or its affiliates.

2. AI output can be wrong

Kivolla uses artificial intelligence. Its answers, estimates and drafts can be incomplete or wrong, even when they look certain. Figures marked "estimated", such as an amount to claim, are estimates, not promises: Amazon decides every claim.

Kivolla is not legal, tax, accounting or financial advice. Check anything important before you act on it, and ask a qualified professional when you need advice.

You are responsible for the decisions you make, the tasks you approve and anything you file with Amazon or anyone else.

3. Your account

You must be at least 18 and able to enter a contract. Keep your sign-in details safe and tell us at once if you think someone else has used your account. You are responsible for what happens under your account and for the people you invite to it.

You must have the right to connect each Amazon account you add. You can revoke Kivolla's access at any time from Seller Central or from Kivolla.

4. Plans, credits and payment

Kivolla is sold as a subscription, monthly or yearly, at the prices shown on our pricing page when you subscribe. Prices are in US dollars and do not include taxes, which are added where the law requires.

Your subscription renews automatically at the end of each period until you cancel. Payment is taken by our payment provider, Stripe; we do not see or store your full card number.

Each plan includes a monthly amount of AI work, shown as credits. Plan credits refill on your account's own cycle, counted from the day you subscribed, and unused plan credits do not carry over. Credits you buy separately (top-ups) carry over while your account is active. Credits have no cash value and cannot be transferred. Some features have usage limits per session, week or month to keep the service fair for everyone.

We may change prices for future periods. We will tell you at least 14 days before a change applies to you, and you can cancel before it does.

5. Cancelling and refunds

You can cancel at any time in Settings, Billing. Your plan stays active until the end of the period you paid for, and is not renewed after that.

Refunds follow our Refund Policy at kivolla.com/refunds.

6. Using Kivolla fairly

Do not use Kivolla to break the law or Amazon's policies, to access data you are not allowed to access, to harm or overload the service, to copy, resell or reverse engineer it, or to get around its limits or security.

We may suspend or close an account that breaks these terms, puts the service or other users at risk, or that Amazon tells us to disconnect. Where we can, we will tell you first and give you a chance to fix the problem.

7. Your data and our software

Your data stays yours. You give us permission to use it only to run Kivolla for you, keep it secure and improve how Kivolla works for your account. We do not sell your data and we never show one seller's data to another seller. Our Privacy Policy at kivolla.com/privacy explains this in full.

Kivolla's software, design, playbooks and content belong to us. You may use them only through the service, for your own business, while your account is active.

8. Service changes and availability

We work to keep Kivolla available and correct, but we do not promise it will be uninterrupted or error free. Kivolla depends on Amazon's data and services, which can be late, incomplete or unavailable. We may change or remove features; if a change takes away something important you paid for, you may cancel and ask for a pro-rated refund of the unused period.

9. Limits on our liability

To the fullest extent the law allows, Kivolla is provided "as is". We are not liable for indirect or consequential losses, including lost profits, lost sales, lost claims, account suspensions by Amazon or lost data, however caused.

Our total liability to you for everything related to Kivolla is limited to the amount you paid us in the 12 months before the event that caused the claim. Nothing in these terms limits liability that the law does not allow to be limited, such as for fraud.

You agree to cover our reasonable losses if you use Kivolla in breach of these terms or the law.

10. Ending this agreement

You can stop using Kivolla and close your account at any time. When an account is closed we delete its data as described in our Privacy Policy. Sections 2, 7, 9 and 11 continue after the agreement ends.

11. Law and disputes

These terms are governed by the laws of India. Courts in Indore, Madhya Pradesh have jurisdiction, unless the law of the country you live in gives you the right to bring a claim where you live.

Please talk to us first: most problems are solved quickly by email at hello@kivolla.com.

12. Changes to these terms

We may update these terms. For a change that matters, we will tell you by email or in the app at least 14 days before it applies. If you keep using Kivolla after that, the new terms apply.