Refund Policy

Monthly plans

You can get a full refund of the current month's payment if you have used none (0%) of the AI credits in the current billing period. The refund cancels the plan at once.

Once any AI credits have been used in the period, that period is not refunded, and your plan simply runs to the end of the period after you cancel.

Yearly plans

You can get a full refund of a yearly payment within the first month of the year you paid for, if you have used none (0%) of the AI credits. After the first month, yearly plans are not refunded, but you can cancel so the plan does not renew.

How it works

In the Help chat, ask for a refund. Kivolla checks the rule, shows you the amount and asks you to confirm. After you confirm, it checks again and sends the refund through Stripe to the card you paid with. Banks usually show it within 5 to 10 business days.

If something goes wrong, or your case is unusual, a person on our team reviews it and replies by email.

Each account can get one automatic refund. Credits you bought separately (top-ups) are not refunded once used. When a plan is refunded, the plan's unused monthly credits end with it.

Our mistakes

If you were charged twice, charged the wrong amount, or could not use Kivolla because of a fault on our side, email hello@kivolla.com and we will put it right, whatever your credit use.